What exactly is a service plan?
An extended service plan is generally an extension of your recoupIT 30 Day Guarantee.  This warranty virtually guarantees you that if your newly purchased product fails, recoupIT will protect you from the high costs of replacement parts and labor necessary to repair your product. Extended service plans lengthen your products coverage for up to an additional 60 months (varies according to product type) to guarantee you get years of performance satisfaction from your newly purchased product.

How is this different than recoupIT's warranty?
recoupIT's thirty (30) day guarantee is automatically applied to all purchases unless otherwise stated.  recoupIT's extended service plans provide comprehensive, long term, even length coverage beyond 30 days. This means that should your product fail after the 30 day guarantee, but within your plans coverage time frame, both parts and labor costs are covered.

How much does an extended service plan cost?
The price for each product's extended service plan will vary depending on the type of product and replacement cost.  The exact answer can be found on the product page for each item just above the "Add to Cart" button.

Can I renew my extended service plan?
Yes, service plans are renewable and must be submitted 30 days prior to the original plan's expiration. Please contact a recoupIT representative to discuss your renewal options at (717) 458-0050.

What should I do if I need service?
You can call the toll-free number (800)905-0443 and have a qualified representative make this request for you with the information you will provide. We believe that our claim initiation request process is the absolute best our industry has to offer. It is designed for simplicity and speed.

Who will perform the service on my product?
Our company works with over 11,000 authorized service professionals. Each technician is extensively trained by the respective manufacturers to provide service on your products. Authorized technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to insure their level of expertise is as current as the new products which come to market. We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.

Where will the warranty work occur?
Unless the warranty is specifically stated as "In-Home", all warranties are "Carry In".  This means that you will either need to take or ship your item to the service center indicated by the warranty company at the time that repair is needed.  In addition, you will be responsible for return shipping fees to get the item back from the warranty company after the item is fixed. 

May I transfer my service plan to another person?
Our service plans are 100% transferable. If you would like transfer ownership of the covered product along with its coverage, we require that the request be supplied in writing. For assistance please contact a representative at (800)905-0443. Please have all of the new owner's information at hand when requesting a transfer.

Will I have to pay a deductible or any other "hidden costs"?
Every recoupIT service plan carries a $0.00 deductible along with low premiums. This means that with a recoupIT service plan there are no high upfront costs, and we are committed to cover 100% parts and labor costs on any authorized claim.

I have purchased an extended warranty or product replacement with my recoupIT order. What do I need to do to register it?
You will need to follow the instructions in the registration email that you receive in order to register the warranty with CPS during your 30 day recoupIT satisfaction guarantee. During this process, you will enter the computer's serial number and confirm your contact information by following the directions in the email.